簡介
The Clinic Operations Coordinator ensures smooth clinic operations by handling schedules, coordinating supplies and deliveries, supporting patient communications, and assisting in marketing efforts.
This role acts as an all-around coordinator and executive assistant to keep daily clinic tasks running efficiently.
Clinic Operations Coordinator –
1. Clinic Operations & Daily Workflow
- Ensure clinic readiness (cleanliness, equipment, signage).
- Monitor patient flow and manage daily schedules and room assignments.
- Coordinate inventory and clinic supply deliveries with messenger.
- Ensure availability and functionality of basic diagnostic tools.
2. Staff & Task Coordination
- Assist with onboarding and support of admin staff.
- Track attendance and clinic protocol adherence.
- Help resolve immediate staff concerns when needed.
3. Patient Experience & Front Desk Support
- Support front desk in ensuring courteous, efficient service.
- Help handle irate or dissatisfied patients.
- Monitor appointment system and ensure quick response to all inquiries (target: 15 minutes).
4. Finance & Documentation
- Manage daily sales reports, clinic census, and petty cash logs.
- Organize official receipts, professional fee records, and referral logs.
- Ensure timely submission of finance-related reports and reimbursements.
5. Communication & Coordination
- Coordinate with doctors, staff, and external partners.
- Relay updates from Marketing & Operations Head.
- Handle scheduling, referrals, and inter-branch coordination.
6. Quality & Marketing Support
- Monitor service standards and clinic cleanliness.
- Recommend improvements to clinic operations.
- Assist in executing marketing campaigns (text/email blasts, promos, follow-ups).
7. HMO Coordination & Filing
- Prepare and submit HMO documents and claims.
- Ensure forms and attachments are complete and accurate.
- Coordinate with HMO reps for approvals and follow-ups.
- Track and file all claims properly.
- Assist patients with HMO-related concerns.