Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

NT$7.7-15.3K[月薪]
现场办公 - 東米薩米斯無需經驗高中全職
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職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    佣金, 績效獎金, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓

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簡介

Call Volume

  • Inbound calls: Customer support, inquiries, complaints.
  • Outbound calls: Sales, follow-ups, surveys.

Average Handle Time (AHT)

  • The average time it takes to handle a customer interaction from start to finish, including talk time and after-call work.

Occupancy Rate

  • The percentage of time agents spend actively handling calls versus being idle.

Service Level

  • The percentage of calls answered within a specified time (e.g., 80% answered within 20 seconds).

Shrinkage

  • Time when agents are paid but not available for calls (e.g., training, breaks, meetings).

Channel Mix

  • Calls, emails, live chat, social media, and text-based interactions.

Peak Hours / Seasonal Variations

  • High workload periods like holidays, billing cycles, or product launches.


職位要求

  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication Skills
  • preferably with at least 6mos CCE
  • Salary Package:

No CCE - 16,850

6-12 mos CCE - 19K

13 mos & up CCE - 21K

*Earn as much as 45K!

客戶服務英語語言問題解決
Preview

lascona Rosito

HR ManagerMetacom Business Process Outsourcing Solution Inc.

回應率高

工作地址

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

發布於 19 June 2025

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