Customer Service Associate | Wireless & Mobile Communications | Taguig
Sutherland Philippines
職位描述
福利待遇
員工表彰與獎勵
績效獎金, 年度考核, 員工表彰計畫, 獎勵機制
法定福利
13薪
健康保險
現場醫療服務, 人壽保險, 健康維護組織
額外福利
健身房會員資格, 睡眠區
職業發展
員工援助計畫, 職業發展
休假和請假
產假和陪產假, 病假, 休假
簡介
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
職位要求
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
Nuguid Irene
LeadSutherland Philippines
今天回覆 6 次
工作地址
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
發布於 22 March 2025
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