Alorica Cubao - BPO Team Manager

JobsAvenuePH

NT$16-26.7K[月薪]
现场办公 - 奎松市1-3 年經驗專科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    殘疾保險, 人壽保險, 健康維護組織

  • 額外福利

    員工折扣, 睡眠區

  • 職業發展

    學徒計畫

  • 休假和請假

    產假和陪產假, 單親假, 休假

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簡介

As a Team Manager (Banking) in a BPO setting, you will:

  • Lead and manage a team of customer service representatives handling banking-related accounts.
  • Monitor team performance and ensure service level agreements (SLAs) are met.
  • Provide coaching, feedback, and performance evaluations to enhance team efficiency.
  • Ensure compliance with financial regulations and company policies.
  • Handle escalated customer concerns professionally and provide effective resolutions.
  • Collaborate with internal departments to improve operational efficiency.

職位要求

  • At least 2-3 years of experience as a Team Manager in a BPO setting.
  • Strong background in banking, financial services, or insurance (BFSI) is required.
  • Experience in handling a banking/financial account is a must.


Skills:

  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to analyze performance metrics and implement improvement strategies.
  • Familiarity with financial industry compliance and security standards.
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Briagas John Christopher

OwnerJobsAvenuePH

9 分鐘前回覆

工作地址

Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines

發布於 27 March 2025

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