About The Role

We are seeking a detail-oriented and customer-focused Member Support Officer to join our team. In this role, you will support the recruitment and onboarding process by assisting candidates and working members with compliance requirements.

Key Responsibilities

• Candidate & Member Support
• Communicate with candidates and working members to assist with onboarding and maintain up-to-date compliance records.
• Respond to queries and follow up on outstanding compliance requirements via phone and email.
• Provide clear and friendly guidance to individuals as they complete necessary steps for employment readiness.
• Compliance and Administration
• Review and accurately input compliance documentation into internal systems.
• Conduct audits to ensure all working members meet company and legislative requirements.
• Maintain detailed and organized digital records for internal tracking and audit purposes.
• Onboarding Support
• Assist in completing onboarding checklists for new members.
• Distribute HR contracts and collect essential documentation, including licenses and qualifications.
• Collaborate with Recruitment Coordinators and other support staff to ensure smooth and timely onboarding.

Requirements

• Excellent phone-based customer service skills – Demonstrates clear, courteous, and professional communication when engaging with candidates and team members.
• Strong proficiency in both written and spoken English – Able to convey information effectively and accurately in both verbal and written formats.
• High level of accuracy and attention to detail in data entry – Capable of managing information with precision and identifying discrepancies as needed.
• Adaptability and willingness to learn new systems – Open to training and capable of quickly becoming proficient in internal software and digital tools.
• Team-oriented mindset with a proactive and professional attitude – Able to collaborate effectively, follow established procedures, and consistently meet deadlines.

Benefits

WHY YOU SHOULD JOIN US

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Please refer to job description.