Unlimited Network of Opportunities International Corporation Customer Care Supervisor

Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

NT$13.2-15.9K[Mensual]

En el sitio - Ciudad de QuezonExp de 3-5 YrsBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Bono de rendimiento
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de salud, HMO
Beneficios Beneficios
Viaje anual de la empresa, Descuento del Empleado
Desarrollo profesional
Programa de Asistencia a Empleados, Entrenamiento de Job
Tiempo de apagado y abandono
Salida de Bereavement, Abandonar maternidad y paternidad, Salir por enfermedad, Abandonar Padre Solitario, Salida por vacío
Balance de vida laboral
Horas flexibles

Descripción

Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
Develop and implement training programs to enhance team skills and knowledge.
Manage team schedules and ensure adequate staffing levels to meet customer demand.
Foster a positive and collaborative team environment.
Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
Handle escalated customer issues and resolve complex problems effectively.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Idioma InglésServicio al clienteProgramaciónÉtica de trabajo fuerteResolución de problemasHabilidades técnicasHabilidades organizativasHabilidades de Personas