Online Customer Service (Chinese-English)

MEXC

RM6-7.6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Share

Remote Details

Open Country：Malaysia

Language Requirements：English | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Show original text

Benefits

  • Allowance

    Commuting allowance

  • Residential

    Rent subsidy

Description

  1. Responsible for receiving user inquiries through online customer service tools and addressing users' concerns;
  2. Timely feedback on issues in the process, collecting and organizing problems;
  3. Possess strong business sensitivity, with a preference for candidates who can grasp basic business concepts and have some understanding of financial knowledge and experience after training;
  4. Brainstorm barriers in user experience, identify user needs, and facilitate problem-solving and process optimization;
  5. Able to adapt to shift work/long night shifts.


Requirements

  1. Strong logical thinking skills, capable of assessing the true needs of users;
  2. Proficient in both Chinese and English;
  3. Passionate about customer service, responsible for customer experience, and able to provide comprehensive solutions to problems;
  4. Ability to effectively adjust communication methods and styles based on different audiences;
  5. Self-management skills, able to work independently in a fast-paced, constantly changing environment;


EnglishCustomer ServiceMandarinFinancial KnowledgeProblem SolvingCall Center
Preview

Guo Sara

HR ManagerMEXC

Posted on 05 July 2024

Explore similar jobs

View more similar jobs

MEXC

Unfinanced / Angel

>1000 Employees

Blockchain

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.