Service Desk

J-K Network Services

NT$13.4-16.1K[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
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Job Description

Description

Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.


Position: Service Desk

Company Industry: BPO Company

Location: Quezon City

Schedule: Shifting

Salary: Php 30,000 gross

Work set up: Onsite


BENEFITS :

  • 13th Month Pay
  • HMO coverage starting on Day 1
  • Paid Time-Off (PTO)
  • Competitive salary package
  • Professional growth in a global work environment


RESPONSIBILITIES:

  • Provide L1 technical support for IT-related queries via phone, email, and chat.
  • Troubleshoot hardware, software, and network issues for end-users
  • Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
  • Reset passwords, manage user access requests, and ensure security compliance
  • Maintain a knowledge base and document troubleshooting steps


RECRUITMENT PROCESS: (Online Process)

  • Initial Interview
  • Second Interview
  • Final Interview
  • Job Offer

Requirements

  • Bachelor degree and Undergraduate high Highschool graduates are open to apply
  • With 1 year and above experience in BPO / Technical Account
  • Have 1 year and above experience in IT Hardware / Software Account
  • Has experience in resolving tickets, troubleshooting hardware, software
  • Preferably, candidates can start ASAP
Technical SupportCommunication SkillsTroubleshootingIT HardwareServiceNowCustomer Relationship Management (CRM)
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J-K Networks Noel

RecruiterJ-K Network Services

Active within three days

Working Location

Quezon. Quezon, Philippines

Posted on 30 July 2025

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