27K +ND | TSR/CSR | ONSITE | 6 MNTHS - 1 YR BPO (ANY ACC) EXP | CAVITE
Global Group Innovative Services, Inc.
Job Description
Description
- Provide assistance to customers via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Guide users through problem-solving processes and maintain documentation.
- Collaborate with team members to improve product knowledge and support strategies.
- Ensure high customer satisfaction by delivering timely and effective resolutions.
Requirements
- Educational Qualifications: Degree not required; relevant technical certifications are a plus.
- Experience Level: 1-3 years in a technical support role.
- Skills and Competencies: Proficient in Customer Relationship Management (CRM) software; strong problem-solving and communication skills.
- Responsibilities and Duties: Provide technical assistance, troubleshoot issues, and maintain customer satisfaction.
- Working Conditions: Office or remote work environment, potential for shift work.
- Qualities and Traits: Patient, empathetic, detail-oriented, and tech-savvy individuals are preferred.
Arielle Custodio
HR ManagerGlobal Group Innovative Services, Inc.
Active within seven days
Working Location
Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 02 April 2025
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