SVIP Game Customer Service Manager

深圳柚乐网络科技有限公司

NT$77.7-97.2K[Monthly]
On-site - ChinaNo Exp RequiredBachelorFull-time
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Job Description

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Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Fertility Assistance, Health Insurance, Occupational Accident Insurance, Retiree Health & Medical

  • Others

    Office Parties

Description

【Job Responsibilities】:

1. Responsible for identifying, segmenting, and managing the lifecycle of high-value users (SVIP) on the platform/game, developing exclusive operational strategies to enhance user retention, activity, and payment conversion.

2. Design the SVIP privilege system (such as exclusive events, gift packages, customer service, community benefits, etc.) to optimize user experience and sense of belonging.

3. Establish SVIP user profiles, analyze behavioral data, uncover needs, and drive product optimization.

4. Plan online and offline activities targeting high-net-worth users (such as exclusive competitions, meet-and-greets, customized content, etc.) to enhance user engagement and brand loyalty.

5. Collaborate with the marketing team to design exclusive marketing programs for SVIP users (such as limited-time recharge rebates, scarcity item distribution, etc.) to drive revenue growth.



Requirements

【Job Requirements】:

1. A minimum of 3 years of experience in operating high-net-worth users (such as VIP/large R users), with successful cases preferred. Familiarity with the payment psychology of overseas online gaming users and possessing a mature methodology. Strong business acumen to balance user experience with revenue goals.

2. Proficient in data analysis tools, capable of independently conducting user segmentation modeling and behavior analysis. Strong business acumen to balance user experience with revenue goals.

3. Excellent communication skills, capable of coordinating multiple resources to drive project implementation.

4. Familiarity with the gaming social ecosystem (such as guilds, leaderboards, etc.) and experience in community/private domain operations.

Englishcustomer serviceproblem solvingcall centerback office support
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Liu Doris

HR深圳柚乐网络科技有限公司

Active within three days

Work Location

中环中心. 香港中環皇后大道中99號

Posted on 17 April 2025

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