Real-Time Analyst

Alldigi Tech Manila Inc.

NT$15.4-20.6K[Monthly]
On-site - Taguig<1 Yr ExpDiplomaFull-time
Share

Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Read More

Description

  • Manage the call volume, real time monitoring of intraday, and program break schedules.
  • Assist operations to maintain service level and create valuable report to do forecasting
  • Generate ideas for process and service improvement planning.
  • Use trends and reports to forecast requirements on a timely manner
  • Responsible to call out members not adhering to time schedule
  • Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
  • Monitor, report and consolidate for documentation of any system downtime
  • Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
  • Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it

Requirements

  • Minimum 1 year of RTA/Workforce Analyst experience
  • Minimum 2 years completion in college of any course
  • Good Communication and Analytical skills
  • Has good understanding of People Management
  • Ability to create reports in Excel and forecast results
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
MS ExcelReporting SkillsTime Management SkillPeople Management Skills
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Active today

Working Location

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

Posted on 17 July 2025

Explore similar jobs

View more similar jobs

Alldigi Tech Manila Inc.

501-1000 Employees

BPO & Call Center

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.