Online Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Commission, Incentives
Insurance Health & Wellness
Health Insurance, HMO
Work-Life Balance
Flexible Hours
Description
- Provide exceptional customer support via chat, email, and social media.
- Resolve inquiries, complaints, and product-related issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Identify opportunities for enhancing customer satisfaction.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Strong proficiency in the English language, excellent communication, problem-solving, and time management skills.
- Working Conditions: Remote work with flexible hours, requiring a stable internet connection.
- Qualities and Traits: Empathetic, patient, and friendly demeanor with a focus on customer satisfaction.
Dionisio Caryl Faye
HR OfficerMetacom Business Process Outsourcing Solution Inc.
High response rate
Working Location
18, Upper Mckinley Road. G3P4+V38, McKinley Hill Dr, Taguig City, Metro Manila, Philippines
Posted on 24 June 2025
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