IT Technical Support
Strategic Networks, Inc.
Job Description
Benefits
Employee Recognition and Rewards
Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non-Windows Operating environment
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly
Requirements
- Must have at least 1 year of technical work experience
- Amenable to work in 3 sites, Makati, Taguig, Pasig
Ali Huertas
HR OfficerStrategic Networks, Inc.
Active within three days
Working Location
Ortigas Center. Ortigas Center, Pasig City, Metro Manila, Philippines
Posted on 02 June 2025
Explore similar jobs
View more similar jobsSite Technician
NTT Limited - Philippines BranchNT$7.7-10.2K[Monthly]
On-site - PasigNo Exp RequiredDiplomaFull-time
RAZA RYAN JOHNHR Officer
IT Technical Support
IntelegenciaNT$12.8-15.3K[Monthly]
On-site - Pasig1-3 Yrs ExpDiplomaFull-time
Berdin MarvinSourcing Specialist
IT Technical Support
Helpro Multipurpose CooperativeNT$10.2-12.8K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
Sucgang MelroseRecruitment Head
IT Technical Support
Strategic Networks, Inc.NT$7.7-10.2K[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
Remoquillo MicaRecruiter
Application Support Engineer (Open for Fresh Graduates)
J-K Network ServicesNT$10.2-12.8K[Monthly]
On-site - PasigFresh Graduate/StudentBachelorFull-time
J-K Networks NoelRecruiter
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
