• Understand all systems which is supported by company help desk in order to manage INTERNAL Help desk operation as helpdesk IT admin.
• Manage help desk office IT environment which is implemented in the Philippines branch to provide stable & secure environment to our helpdesk.
• Manage and operate CRM system which is used in our help desk to be our helpdesk support more productivity and efficiently.
• Manage system and service related helpdesk operation.
• Manage analytics and reporting tools to provide accurate helpdesk analyzed data.
• Manage and construct helpdesk environment base on user's request.
• Propose improvement point, system issue of our supported system through the help desk operations

• College diploma or degree in Computer Science (or equivalent experience)
• 3+ years in IT Helpdesk system management Technical Skills:
• Windows 11, Mac (iOS/macOS) environment support
• Cloud service management
• Helpdesk systems like Zendesk, ServiceNow Soft Skills:
• Strong customer service and problem-solving skills
• Effective communication (English business level)
• Ability to work in high-pressure, collaborative, and multinational environments
• Proactive, detail-oriented, and punctual
• Willingness for shifting schedules and emergency duty calls

PREFERRED/ADVANTAGEOUS SKILLS:

• Knowledge in Python, JavaScript, HTML, SQL
• Microsoft certifications
• Network basics
• Data privacy laws awareness
• System operation experience for Mac environments