Elaxis Health Care Rostering Officer (Work From Home)

Health Care Rostering Officer (Work From Home)

Elaxis

₱45-60K[Monthly]

Remote3-5 Yrs ExpBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Benefits

Insurance Health & Wellness
Health Insurance
Perks Benefits
Gym Membership
Professional Development
Career Development
Time Off & Leave
Paid Time Off

Join our team from the comfort of your home-no commute, no hassle!
Embrace the benefits of a Full-time Independent Contractor Agreement-keep 100% of your earnings with no deductions, allowing you to maximize your income and invest in your future.
About Us:
We redefine virtual workforce solutions with a dedicated focus. We connect businesses with top-tier talent, ensuring compliance and excellence through customised, unwavering support.
Our essence is to provide personalized care tailored to your preferences. We closely collaborate with NDIS and adhere to its support delivery framework to offer a wide variety of services that best cater to your NDIS journey.
We strive to offer as many unique approaches to disability support as we have clients, as people exhibit a wide range of wonderful differences. Our culture values individuality and appreciates the small subtleties that define you as a person.
Our objective as a company is straightforward. We aspire to establish an organization that employees love working for and that clients cannot stop raving about.
We embed this aspiration into everything we do, from the initial phone call to the ultimate service we provide. We consistently seek ways to enhance our participants’ experience
Purpose of the position
As the Rostering Officer, you are a pivotal employee to this organisation. You will be the first point of contact for telephone calls and for rostering shifts.
All employees are expected to present a positive and professional image of the company when interacting with clients, family members, advocates, service providers, and the general community
The Rostering Officer will be a valued member of the organisation and will contribute to providing best practice to all people who work and use the services of the company. The Rostering Officer, will be expected attend regular staff meetings, continue professional development and assist in policy reviews.
The Rostering Officer, roles and responsibilities must be performed in line with the Policies and Procedures of the company.
Responsibilities
Reporting to the Director, your duties will include:
Acting as a central point of contact on shifts for Support Staff.
Acting as a central point of contact for participant quarries.
Approving support staff shifts as per accepted norms
Developing and managing rosters
Providing administrative support to management and support staff regarding shifts
Communicating rosters and roster changes to relevant staff
Maintaining files and record management system in line with quality standards regarding shifts
Provide weekly Overtime report to assistant Director /Director
Making sure that contractual obligations of Part time workers are met (work hours)
Report fortnightly on part time staff contractual obligations to director.
Any other quality and compliance tasks as requested by management on shifts.
Position duties
A Rostering Officer’s duty may vary depending on the specific needs of customers and staff members. Common day to day duties of the position may include (but are not limited to):
Generating monthly rosters using rostering software
Responding to roster inquiries from relevant staff
Answering inbound inquiries from customers and assist with inquiries
Contact customers to ensure service requirements are met
Updating rosters based on business needs
Contacting (via phone, text, email, etc.) customers to advise of rostering changes
Contacting relevant staff to advise of roster changes
Assisting with general administrative duties to support staff
Assisting with the management of timesheets for relevant staff
Checking case notes
Checking line-item numbers are correct for each participant
Check staff have logged in and out of management system.
Check location of sign in and out.
Liaising with NDIA staff
Escalating issues to relevant Team Leaders and Managers
Send out Support Logs on Thursdays weekly and running
Sending weekly overtime reports
Assisting in project work to improve team processes

Requirements

Personal qualities
Participant focused
Honest, reliable and professional
High standard of integrity and empathy
Commitment to inclusion and valuing differences and diversity.
Ability to liaise with others and work in a team environment.
Courteous
Key Selection Criteria
Knowledge of Rostering
Knowledge of NDIA policies and procedures.
Knowledge of working on Nightingale, carelink or any health care platform is required
Telephone etiquette and communication with all stakeholders
Ability to identify potential risks to participants or the organisation.
Have excellent Organisational skills and Attention to detail
Capable of being able to multi task
Strong customer service skills
Essential qualifications
The ability to maintain a high level of professionalism and confidentiality
Excellent communication skills, both written and verbal
Ability to work independently and to communication with a diverse range of people
Reliable and honest.
Well-developed communication and interpersonal skills
Ability to work both independently and as a part of a team.
Understanding and adhering to privacy and confidentiality issues.
Desirable Criteria
Previous experience as a Support Worker and Team leader
Excellent understanding of windows and excel software
An understanding of direct care terminology, relevant to this sector
An understanding or experience in general accreditation and standards