Fiat Customer Support (Spanish/Russian/English/Chinese)
LBANK
Remote Details
Open Country：Worldwide
Language Requirements：English | Chinese | Spanish
Job Description
Description
- Responsible for handling user inquiries through online customer service tools via real-time conversations, answering user questions
- Timely feedback on issues encountered by users during use, collecting and organizing problems, and providing feedback through ticket emails
- Follow up and handle order disputes initiated by both parties according to business SOP processes, as well as asset adjudication
- Maintain the existing merchant community, quickly respond to merchants' questions and suggestions, assist in resolving related issues, and enhance merchant satisfaction
Requirements
- Language Requirements: Good communication skills in English/Russian/Spanish
- Work Experience: Experience in OTC/P2P customer service, priority given to those with online customer interaction experience
- Work Attitude: Serious and responsible approach to work, with empathy and the ability to think from others' perspectives, possessing strong customer service awareness
Xiao Sally
HR组长LBANK
Active within three days
Posted on 09 May 2025
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