Customer Service Representative - Fresh Graduates are encourage to apply
E-Solutions IT Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Respond promptly to customer inquiries via phone, email, live chat, or in-person.
- Handle and resolve customer complaints with professionalism and empathy.
- Maintain a deep understanding of products, services, policies, and procedures.
- Process orders, forms, applications, and requests accurately.
- Follow up with customers to ensure their issues are resolved.
- Maintain customer records by updating account information.
- Identify and escalate priority issues to the appropriate channels.
- Provide feedback on the efficiency of the customer service process.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Fresh Graduates of Finance, Accounting, and Marketing are encourage to apply
- College graduate with 1 year BPO experience
- Excellent communication skills (Written and Verbal)
- Willing to work onsite
- Willing to work on a shifting schedule
- Can start ASAP
Santiago Dan Marco
Senior RecruiterE-Solutions IT Services
Active today
Working Location
WNS Philippines Inc. 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines
Posted on 03 July 2025
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