Staffing co. Customer Service Representative

Staffing co.

NT$10.3-15.4K[Monthly]

On-site - Cebu<1 Yr ExpHigh/Senior High SchoolFull-time

Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Sleeping Quarters, Well-Stocked Pantry
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Work-Life Balance
Flexible Hours

Respond promptly to customer inquiries via phone, email, chat, or in person
Provide accurate, valid, and complete information by using the right tools and methods
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
Maintain customer records by updating account information
Process orders, forms, applications, and requests
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Collaborate with internal departments to resolve complex issues
Go the extra mile to engage customers and enhance their experience

At least High School Graduate old curriculum or SHS
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Basic computer proficiency (MS Office, email, etc.)

English Language