Customer Service Associate (Healthcare)

E-Solutions IT Services

NT$14.3-17.2K[Monthly]
On-site - Quezon City1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

Description

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide information about products, services, and company policies.
  • Resolve customer complaints or issues in a timely and professional manner.
  • Process customer orders, returns, and exchanges.
  • Document customer interactions and transactions accurately in the system.
  • Collaborate with other departments to ensure customer satisfaction.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Assist with any other duties related to customer service as assigned.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in the BPO industry.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • Friendly and approachable demeanor with a customer-first attitude.
  • Ability to work onsite with a flexible schedule.


Customer ServiceCall CentreEnglish Language
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Santiago Dan Marco

Senior RecruiterE-Solutions IT Services

More than ten replies today

Work Location

Cyberpark Tower 2. J393+5MW, Cubao, Quezon City, Metro Manila, Philippines

Posted on 20 March 2025

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