Customer Care Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide information about products and services.
- Resolve customer complaints and issues efficiently.
- Maintain accurate customer records and documentation.
- Collaborate with team members to improve service delivery.
- Identify opportunities for upselling or cross-selling.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Proficient in English, excellent customer service abilities, and call center skills.
- Working Conditions: Office environment with a team-oriented atmosphere.
- Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
Lagman Eduard
HR OfficerMetacom Careers
High response rate
Working Location
Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 03 June 2025
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