Collection Email Support (Open to Fresh Grads)
Atome
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Commission
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Daily collection of overdue balance from customers and able to answer customers' inquiries via Zendesk email for PH markets.
- Can create communication templates via email to improve collection efficiency.
- Coordinates closely with the collections team in forwarding proof of payment and request for call backs.
- Work closely with customer service team on communicating customer's concern raised in the repayment emails.
- Ensures zero complaints and one-time resolution when responding to emails.
- Will escalate any email complaints received to the QA Team for investigation and proper resolution.
Requirements
- Open to fresh graduates.
- Senior High School or college undergraduates must have at least 1 year of experience in Collections or email support.
- Experience in Unsecured Collections and Credit Card accounts is an advantage.
- Proficient in using MS Office applications.
- Resourceful, results-oriented, and patient.
- Strong analytical and problem-solving skills, with the ability to apply logical reasoning and analytical methods.
Recruitment Atome PH
RecruiterAtome
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Working Location
Rockwell Business Center Tower 2. Rockwell Business Center, Pasig, Metro Manila, Philippines
Posted on 14 July 2025
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