Call Center Agent
Staffing co.
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave
Description
- Answer incoming calls and address customer queries.
- Provide information about products and services.
- Resolve customer complaints efficiently and courteously.
- Document customer interactions and feedback.
- Work collaboratively with team members to improve service quality.
- Meet established performance metrics and targets.
- Maintain a positive, empathetic, and professional demeanor.
Requirements
- Educational Qualifications: High/Senior High School diploma is required.
- Experience Level: No prior experience is necessary; training will be provided.
- Skills and Competencies: Proficient in English, excellent customer service skills, ability to work collaboratively as a team player, and a strong work ethic.
- Responsibilities and Duties: Handle customer inquiries, provide information about products/services, resolve issues efficiently, and maintain accurate records.
- Working Conditions: Fast-paced office environment with scheduled shifts, including evenings and weekends.
- Qualities and Traits: Strong communication skills, patience, adaptability, and a positive attitude.
Mercado Jayvee
HR ManagerStaffing co.
High response rate
Working Location
1180, Concentrix Cebu Mactan Recruitment Site, 2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu City, 6015 Cebu, Philippines
Posted on 19 May 2025
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