Call Center Agent

Staffing co.

NT$10.7-13.3K[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Time Off & Leave

    Sick Leave

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Description

  • Answer incoming calls and address customer queries.
  • Provide information about products and services.
  • Resolve customer complaints efficiently and courteously.
  • Document customer interactions and feedback.
  • Work collaboratively with team members to improve service quality.
  • Meet established performance metrics and targets.
  • Maintain a positive, empathetic, and professional demeanor.


Requirements

  • Educational Qualifications: High/Senior High School diploma is required.
  • Experience Level: No prior experience is necessary; training will be provided.
  • Skills and Competencies: Proficient in English, excellent customer service skills, ability to work collaboratively as a team player, and a strong work ethic.
  • Responsibilities and Duties: Handle customer inquiries, provide information about products/services, resolve issues efficiently, and maintain accurate records.
  • Working Conditions: Fast-paced office environment with scheduled shifts, including evenings and weekends.
  • Qualities and Traits: Strong communication skills, patience, adaptability, and a positive attitude.


English LanguageCustomer ServiceTeam PlayerStrong Work Ethic
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Mercado Jayvee

HR ManagerStaffing co.

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Working Location

1180, Concentrix Cebu Mactan Recruitment Site, 2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu City, 6015 Cebu, Philippines

Posted on 19 May 2025

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