Customer Support & Service Coordination

• Address client inquiries regarding product concerns, troubleshooting, and service requests.
• Schedule Preventive Maintenance Services (PMS) and coordinate on-site service visits.
• Provide technical assistance and escalate complex issues to the appropriate teams.
• Maintain a high level of customer satisfaction by ensuring timely issue resolution.

2. Warranty & Repair Management

• Process and validate warranty claims based on company policy.
• Coordinate with suppliers and service technicians regarding parts replacement and repair procedures.
• Track machine issues and monitor repair timelines to keep clients updated.

3. Documentation & Reporting

• Maintain detailed records of service requests, repairs, and completed maintenance.
• Prepare reports for management on common product issues, customer concerns, and service performance.
• Ensure all customer complaints are properly logged and addressed.

4. Product Training & Client Education

• Provide re-training to clients on machine usage, proper maintenance, and after-care instructions.
• Educate customers on the importance of regular maintenance and best practices to extend product lifespan.

5. Sales Support & Business Growth

• Promote after-sales services such as extended warranties, spare parts, and service packages.
• Work closely with the sales team to ensure a seamless customer experience from purchase to after-sales support.
• Identify upselling opportunities for consumables, accessories, or service plans.

6. Compliance & Corporate Representation

• Ensure all services adhere to company policies, warranty guidelines, and industry regulations.
• Represent the company professionally when interacting with clients, suppliers, and partners.
• Attend company meetings, training, and workshops to stay updated on new products and service protocols.
• Other duties and responsibilities that may arise from time to time and as may be assigned to the employee.

• An after sales associate generally needs,
• Strong customer service and communication skills
• Alongside a solid understanding of the sales process and product knowledge