We are a psychological branding and marketing company looking for an Admin VA to support client onboarding, communication, and business operations. The ideal candidate understands the psychology behind branding and marketing, ensuring smooth client interactions and operational efficiency. This role involves handling administrative tasks, managing client inquiries, processing NDA forms, and overseeing invoices and payments. The Admin VA will also assist with research, ad-hoc tasks, and daily repetitive duties to keep the business running smoothly.

Responsibilities

1. Client Onboarding & Coordination

- Manage the onboarding process for new clients, ensuring a seamless experience.

- Serve as the primary point of contact for client inquiries, concerns, and coordination.

- Handle client complaints or queries, ensuring quick and effective resolutions.

2. Financial & Legal Administration

- Oversee NDA agreements, ensuring compliance and proper documentation.

- Raise and follow up on invoices, ensuring timely payments and revenue tracking.

- Assist in financial coordination to ensure a steady cash flow for the business.

3. Administrative & Team Support

- Perform general administrative duties to support daily operations.

- Conduct market research to improve branding, marketing, and business strategies.

- Handle ad-hoc and repetitive tasks to ensure operational efficiency..

• Proven track record in client acquisition, revenue generation, and strategic business growth.
• Client Success Management expertise, ensuring strong client relationships, issue resolution, and a high retention rate.
• Experience in client onboarding, communication, and business development.
• Familiarity with financial processes, including invoicing and follow-ups.

Nice-To-Have

• Organized and detail-oriented, with the ability to manage multiple tasks efficiently.
• Understanding of B2B, B2C, and D2C markets is a plus.
• Fluent in English, with strong written and verbal communication skills.