Customer Service Advisor - Native Taiwanese

Location: Cyberjaya, Malaysia

Total Salary: RM 9,000 + RM300 (KPI)

Project: Travel Project

Market: Taiwanese (Traditional Mandarin)

Joining Date: 13th April 2026

Work Hour: 5 days work and 2 days off per week. 7 AM – 2 AM rotational shift (multiple shift timing), 9 hours per shift (including 1 hour break).

Headcounts: 2

Education: Bachelor Degree

Jobscope: Handle voice operation and also chats and email, minimum 6 months BPO CS experience.

Role & Responsibilities:

• Supporting customer service (inbound calls, email, live chat) for booking
• Delivery excellent customer support and services and offering patient assistance at all times
• Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses)
• Deliver customer support and services effectively through active communications
• Meet and exceed all key performance indicators set by the company and the client
• Adhere to given work roster including but not limited to weekends, public holidays, split off, and rest day due to business requirement
• Abide to de-escalation processes that involve dissatisfied customers

Benefits:

• 19 Annual Leave
• Career progression
• AIA insurance coverage
• Salary increment every year
• Visa, flight ticket, and hotel accommodation upon arrival