English Customer Service (Sales of Bags)

II. Job Responsibilities:

• Cooperate with the host to handle customer service related to bag sales
• Respond promptly to customer inquiries, patiently answer customers' pre-purchase questions regarding bag styles, sizes, materials, prices, inventory, etc., guide customers to complete the purchase, and enhance the customer's purchasing experience
• Responsible for handling customer after-sales issues, including but not limited to inquiries about bag returns and exchanges, logistics inquiries, product quality feedback, etc.
• Actively coordinate to resolve customer demands, properly handle customer complaints, and maintain the brand's reputation
• Make detailed records of customer inquiries and after-sales handling
• Timely summarize and analyze common customer issues to provide references for live-streamers' sales and product optimization
• Strictly adhere to the working hours of the position, efficiently complete one's own duties, and cooperate with the team to complete related sales support tasks

III. Job Requirements:

• Language skills: Proficient in English in all four areas (listening, speaking, reading, and writing)
• Able to communicate with clients orally and in writing without any difficulty
• Capable of accurately understanding client needs and clearly conveying product information and after-sales solutions (those with experience in English customer service will be given priority)
• Work attitude: Possess a strong sense of service and responsibility, are patient and meticulous, are good at listening to customer needs, have excellent communication skills and problem-solving abilities, and can calmly handle customer complaints and unexpected situations
• Work experience: Any customer service experience is acceptable
• Those with experience in bag sales and familiar with the e-commerce customer service process will be given priority
• Other requirements: Must strictly adhere to the working schedule of the position, be willing to follow work arrangements, possess basic computer operation skills, and be proficient in using office software and customer service communication tools

IV. Working Hours:

• Daily working hours: 08:00 - 14:00 (fixed duration, no overtime required)
• Rest schedule: Take a rest on Wednesday every week, and work as usual on the other days

V. Salary and Benefits:

• Monthly salary: 25,000 PHP (wages are paid monthly)

VI. Other Notes:

• This position is a full-time role and is to be performed remotely from home
• After joining the company, a brief on-the-job training will be provided to help you quickly familiarize yourself with the job content and procedures
• We warmly welcome proactive, service-oriented job seekers who are committed to long-term stability to submit their resumes