Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• To train, support and mentor associates on required skills per client request
• To assist the Training Supervisor with tasks and responsibilities related to the post
• To set a timeline or training calendar cycle, which promotes increased operational efficiency
• To carry out strict process compliance on all levels within the team
• To update and review training plans that adapt to business needs
• To participate and contribute on weekly, bi-weekly and monthly business review meetings
• To administer Learning and Performance Needs Analysis (LPNA) on current employees
• To conduct and develop effective training techniques or methods for new hires and existing associates
• To identify and provide essential information for the trainees' development and needs
• To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
• To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
• To plan and provide training support and development plans for associates
• To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
• To facilitate or manage soft skills training such as for voice and customer experience

• Must be a college graduate or completed at least 2-years in college
• At least 1-2 yrs of Training experience in a BPO setting
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Works well with time management and an optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with a great grasp on the business and associate needs
• Eager to promote and uphold the corporate values