Delsan Dynamic Technology Corp.
话费补贴
带薪假
健康保险
培训补贴
Job Title: On-site Desktop Support Lead
Job Purpose:
To deliver high quality services to the users. This service will include all front-line computing across desktop and laptop installations.
To manage the Desktop Support team and expand the delivery capabilities of clients. The applicant will need to be a resilient, imaginative, and capable technologist with good communication and customer engagement skills who can develop and enhance existing business processes by applying technical solutions.
Main Duties and Responsibilities
Management
· Management of technical projects: ranging from onsite suppliers, through to project management providers that will be assisting with those projects being led by this post holder.
· Management of equipment and product providers.
· Liaison with suppliers concerning the resolution of reported faults, the implementation of vendor updates and products and to advise IT Services of vendor roadmaps.
· Analysis of incidents reported through the Desktop Support team, including trending, reporting and problem resolution
· Technical mentoring and guidance of junior engineers.
· To manage the day-to-day work of the team and carry out performance reviews and appraisals for the team members.
· To assist or manage the recovery of enterprise systems in the event of major incidents.
· To provide risk assessments as required.
· To take proactive measures to ensure health and safety rules/guidelines are adhered to within the Desktop Support team.
· To provide management information on the performance of the Desktop Support team.
Planning
General duties and responsibilities
Angeles Cricel
HR ASST. MANAGERDelsan Dynamic Technology Corp.
7893, 7893 Lawaan. 7893 Lawaan, Village, Makati, 1203 Kalakhang Maynila, Philippines
发布于 15 May 2025
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