Place of Assignment:

Technical Support Department

Position Title:

Department Manager III

Plantilla Item No.: 112

Job Grade: 14

Monthly Basic Salary: Php 133,370.00

• The Department Head plans, directs, controls, supervises, manages, and coordinates all activities relative to the provision of IT-related technical support services. He/ She is responsible in administering and managing databases, user accounts, corporate network and Information and Communications Technology (ICT) systems, firewall and other IT security solutions, and resources and servers; enhancing Management Information System (MIS); procuring IT resources and services, monitoring back up and restoration of data, ICT Helpdesk operation, and payment of procured goods and services.

Competency:

• Core: Collaborating and Communicating, Commitment to Depositor Protection, Continuous Improvement and Learning, Delivering Excellent Results, Exemplifying Professionalism and Integrity, Personal Effectiveness, Service Orientation
• Leadership/Managerial: Engaging and Inspiring Individuals and Teams, Identifying and Developing Talents, Managing Performance, Organizational Outlook and Strategic Alignment, Solutions-Oriented
• Functional (Technical): Capacity and Resource Planning, Information and Communications Technology (ICT) Administration, Information and Communications Technology (ICT) Project Management, Information and Communications Technology (ICT) Support, Information Security Management, System Design and Development 
• Functional (Organizational): Budget Preparation and Administration, Business Writing, Contracting and Contract Management

Education:

• Master’s degree OR Certificate in Leadership and Management from the CSC OR CES/CSE Eligibility OR Bachelor’s Degree in Information Technology (IT)/ Computer Science/Engineering, Information and Communications Technology (ICT) and IT Certification OR any other degree course and IT Certification OR with post graduate degree course related to IT

Experience:

• Five (5) years of supervisory/management experience; with 5 years experience in IT

Training:

120 hours of supervisory/managerial training/learning and development intervention OR minimum of 40 hours of supervisory/management training/learning and development interventions AND maximum of 80 hours of technical training programs related to:

- Computer Engineering

- Information and Communications Technology

- Deposit Insurance

- Banking Operations

- Accounting

- Auditing

- Finance   

- Enterprise Risk Management/Analysis

- Corporate Governance

- Internal Control

- Quality Assurance

- Strategic Planning

- Corporate Scorecard

- Policy Formulation

- Total Quality Management

- Business Process Improvement

- Human Resource Management

- Learning and Development

- Organization Development

- Government Procurement

- Public Relations 

  and other related training, as applicable

Eligibility:

Career Service Professional/Second Level Eligibility