Real-Time Analyst

Alldigi Tech Manila Inc.

NT$15.4-20.6K[月薪]
现场办公 - 达义少于1年工作经验专科全职
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职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    年度考核, 员工表彰计划

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    睡眠区

  • 休假和请假

    丧假, 产假和陪产假, 病假, 单亲假, 女性特殊假, 休假

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职位描述

  • Manage the call volume, real time monitoring of intraday, and program break schedules.
  • Assist operations to maintain service level and create valuable report to do forecasting
  • Generate ideas for process and service improvement planning.
  • Use trends and reports to forecast requirements on a timely manner
  • Responsible to call out members not adhering to time schedule
  • Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
  • Monitor, report and consolidate for documentation of any system downtime
  • Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
  • Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it

职位要求

  • Minimum 1 year of RTA/Workforce Analyst experience
  • Minimum 2 years completion in college of any course
  • Good Communication and Analytical skills
  • Has good understanding of People Management
  • Ability to create reports in Excel and forecast results
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
MS ExcelReporting SkillsTime Management SkillPeople Management Skills
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Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

今天活跃

工作地址

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

发布于 17 July 2025

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Alldigi Tech Manila Inc.

501-1000人

呼叫中心

查看热招工作

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