IT Service Desk Shift Lead

H2 Software

NT$10.3-15.4K[月薪]
现场办公 - 帕西格1-3年经验本科全职
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职位描述

福利待遇

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 职业发展

    工作培训

  • 休假和请假

    病假, 休假

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职位描述

  • Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
  • Keeping Manager and client of status/progress by preparing needed reports.
  • Train new hires and ensure onboarding procedures are regularly updated.
  • Ensure that there are sufficient resources to provide service within the agreed SLA.
  • Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
  • Provide guidance to service desk analyst on handling and resolving tickets.
  • Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
  • Daily review of pending tickets with the service providers.
  • Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
  • Receive announcement/advisory requests and prepare and send email advisories.
  • Support client-initiated projects by providing a resource plan.
  • Perform review of Service Desk Analyst performance quality.

职位要求

  • Graduate of any IT or computer related courses.
  • Atleast 1 year experience as Service Desk.
  • Preferably with qualities of being a team leader.


沟通技能领导技能Ticketing SystemReporting Skills
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Chris Barroso

HR SupervisorH2 Software

今天活跃

工作地址

Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

发布于 11 July 2025

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H2 Software

无需融资

101-500人

信息技术

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