Technical Support Engineer

Xtreme Offshore Outsourcing Incorporated

NT$12.8-15.3K[月薪]
现场办公 - 马卡蒂3-5年工作经验本科全职
分享

职位描述

福利待遇

  • 津贴

    伙食补贴

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 休假和请假

    病假, 休假

显示更多

职位描述

Respond to Support Requests

  • Handle incoming tickets, calls, or chats from users with technical issues.

Troubleshoot Common Issues

  • Assist with problems related to software, login credentials, connectivity, printers, or email.

Escalate Complex Problems

  • Identify issues that require higher-level support and forward them appropriately.

Document Resolutions

  • Record solutions and troubleshooting steps clearly within the ticketing system.

Follow Standard Procedures

  • Adhere to predefined workflows, scripts, and escalation protocols.

Monitor System Status

  • Observe system alerts or reports and inform supervisors of any abnormalities.

Maintain Communication

  • Keep users informed about the status of their issues and follow up when necessary.

Support Basic Network and OS Issues

  • Provide initial assistance on network connectivity, basic system errors, or configuration problems.

Update Knowledge Base

  • Suggest and contribute to support documentation for common issues.

Ensure Customer Satisfaction

  • Handle users courteously and ensure their concerns are addressed efficiently.

职位要求

  • Basic Technical Knowledge: Familiarity with computer systems, networking basics, and commonly used software.
  • Windows OS Basics : Ability to navigate settings, troubleshoot user issues, and understand event logs.
  • Linux OS Awareness : Understanding of basic commands, file structure, and terminal navigation (optional but beneficial).
  • Networking Fundamentals : Basic understanding of internet connectivity, IP addresses, DNS, and ping/traceroute tools.
  • Basic SQL Understanding : Ability to run simple SELECT queries and understand database connection issues.
  • Effective Communication : Clear and empathetic communication with users, both verbally and in writing.
  • Problem-Solving Skills: Ability to follow troubleshooting steps and escalate when necessary.
  • Customer Service Mindset: Patience, professionalism, and a focus on user satisfaction.
  • Multitasking: Ability to manage multiple tickets or chats simultaneously.
  • Tools Proficiency :Experience using support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
Basic Technical KnowledgeLinuxWindows OSNetworking Basics通讯ZendeskFreshdeskJiraSQL
Preview

Alyssa Mabagos

RecruiterXtreme Offshore Outsourcing Incorporated

今日回复 7 次

工作地址

8th Floor, King's Court Building 1, King's Court Building 1, Chino Roces Ave, Legazpi Village, Makati, Metro Manila, Philippines

发布于 04 July 2025

举报

Bossjob安全提醒

如果该职位要求您在海外工作,请保持警惕,谨防欺诈。

如果你在求职过程中遇到有以下行为的雇主, 请立即举报

  • 扣留您的身份证,
  • 要求您提供担保或收取财产,
  • 迫使你投资或筹集资金,
  • 收集非法利益,
  • 或其他非法情况。