Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

NT$12.8-15.3K[月薪]
现场办公 - 奎松市3-5年工作经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 健康维护组织

  • 额外福利

    年度公司旅行, 员工折扣

  • 职业发展

    员工援助计划, 工作培训

  • 休假和请假

    丧假, 产假和陪产假, 病假, 单亲假, 休假

  • 工作生活两不误

    弹性时间

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职位描述

  • Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Manage team schedules and ensure adequate staffing levels to meet customer demand.
  • Foster a positive and collaborative team environment.
  • Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
  • Handle escalated customer issues and resolve complex problems effectively.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  •  Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

职位要求

  • Graduate of any 4- year Business course
  •  Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
英语客户服务调度非常有职业道德解决问题技术技能组织技能人际交往能力
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MINA LIZA

HR ManagerUnlimited Network of Opportunities International Corporation

三天内活跃

工作地址

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

发布于 25 February 2025

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Unlimited Network of Opportunities International Corporation

101-500人

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