Customer Satisfaction Representative
Dynamic Talent Solutions
Descrição do Trabalho
Descrição:
- Respond to customer inquiries via phone and email.
- Provide accurate information about products and services.
- Resolve customer issues and complaints promptly and efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with team members to enhance customer satisfaction.
- Adhere to company policies and procedures.
- Meet performance metrics and goals.
Requisito
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Less than 1 year of experience in customer service or collections.
- Skills and Competencies: Proficient in communication, negotiation, and problem-solving.
- Responsibilities and Duties: Handle outbound calls for collections, resolve payment issues, and maintain customer records.
- Working Conditions: Office environment, with possible flexible hours.
- Qualities and Traits: Detail-oriented, resilient, and able to handle rejection professionally.
Alejo Brian Jason
HR OfficerDynamic Talent Solutions
Local de trabalho
Cebu I.T. Park. Cebu City, 6000 Cebu, Philippines
Postado em 28 January 2025
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