Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Supplying travelers with pertinent information and useful travel/holiday materials
Researching and negotiating with travel vendors for the best possible rates and packages
Preparing marketing and promotional methods to sell tour itinerary packages
Staying informed about travel trends, regulations and industry-related news to offer the best possible service
Arranging travel for business and vacation customers
Determining destination, modes of transportation, travel dates, costs and accommodations
Planning and selling transportation and accommodations using knowledge of travel routes
Calculating total travel costs and handing out final itinerary to customer
Answering questions regarding travel regulations, passports and visas
Using travel experience to sell the products and destinations
Delivering exceptional service in order to sell flights, accommodation, cruises, tours and related travel products in person, over the phone and via email
Preparing and issuing invoices, receipt payments and maintain financial documents
Providing an excellent experience on calls to maximize booking potential, drive customer loyalty and referrals
Consistently achieving individual sales and performance goals
Collaborating with team members to share knowledge, expertise, and best practices to enhance the overall customer experience.