Hiring post: Technical Writer

Hours: 4 hours daily

Industry: SaaS/Real Estate

Number of reps: 1

Shift: EU time zone (most likely afternoon in Ph time zone)

Agent rate: 13,000 - 15,000

We are looking for a detail-oriented and experienced Technical Writer to take ownership of our content management on Freshdesk and Confluence platforms. The ideal candidate will possess a strong blend of copywriting and graphic design skills, allowing them to create and maintain high-quality, visually appealing documentation that effectively communicates complex information.

Key Responsibilities:

• Regularly update documentation for new features, ensuring our platform content is always up-to-date and accurate.
• Manage and maintain content on Freshdesk and Confluence, ensuring consistency and clarity across all documentation.
• Create, revise, and optimize technical content, including user guides, FAQs, release notes, and internal documentation.
• Collaborate with cross-functional teams, including product management, engineering, and customer support, to gather and incorporate feedback into documentation.
• Enhance the visual appeal of documentation through graphic design, making complex information more accessible to users.

Requirements:

• Technical Writing Experience: Proven experience in managing and creating technical documentation, particularly in a SaaS environment.
• Content Management: Expertise in managing and updating content on platforms like Freshdesk and Confluence.
• Copywriting and Graphic Design: Strong copywriting skills combined with a solid foundation in graphic design to create visually appealing and effective documentation.

Please refer to job description.