We're on the hunt for talented Sales Development Representatives who possess strong communication and sales skills. If you're a natural conversationalist and adaptable, we want you on our team!

About the account:

This leading technology platform offers a Premier Onboarding Call for its advisory board members where the Sales Development Representative builds rapport by doing research to understand the members background and objectives. As part of the Onboarding team, this position plays a pivotal role in the first impression and initial training for new advisors and company members, and sets the tone for the program expectations.

What we're looking for:

• Natural, Conversational Sellers: We need candidates who can engage confidently with minimal reliance on a script after training.
• Adaptable & Confident: You should be able to adjust your approach based on the situation and sell with ease.
• Preferred Experience: Outbound B2B sales experience is a plus, but not required.
• Innate Sales Personality: We value individuals who naturally build rapport, think on their feet, and have a persuasive presence.

Essential duties and responsibilities:

• Complete 45-minute long Onboarding calls as scheduled with our advisory members as scheduled on your calendar.
• Actively engage and translate member background and growth goals into the proprietary systems to successfully onboard the new members
• Promote upsell opportunities to the member to encourage retention and increased revenue
• Manage a calendar of members to onboard, ensuring a successful and timely completion of the onboarding process and assist members with their needs
• Follow the scripts provided and take sufficient notes, track and maintain accurate member records and ensure key onboarding milestones are met using the CRM
• Quickly identify potential issues and escalate them appropriately to ensure the best possible experience for members
• Ensure a smooth transition before and after onboarding
• Attend training and team meetings when required
• Other duties and special projects as assigned

Education, experience, and skills:

• At least High School Graduate (old curriculum) or SHS Graduate (new curriculum)
• At least 1 year of recent experience in a BPO company
• Upselling or sales experience (B2B/B2C)
• Possess excellent written and verbal communication skills
• Good understanding of B2C and B2B customer engagement
• Strong computer skills
• Basic business acumen to assist in answering product and engagement related questions from advisors
• Ability to provide excellent customer service while engaging members of diverse background over the phone or email
• Ability to work independently and within a team environment successfully
• Possess interpersonal skills in order to build effective internal and external relationships with all levels of professionals to maximize company impact
• Address issues with a solution-oriented approach in a timely and respectful manner
• Demonstrated ability to effectively complete day to day tasks in an efficient and prompt manner
• Self-directed and efficient with resources and time, as well as persistent and dependable in meeting deadlines
• Professional, courteous, and responsive customer service and phone skills
• Willing to work on-site
• Willing to work full-time night shift

Work schedule: Night Shift

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).

Please refer to job description.