As a Store Supervisor, your primary responsibility is to oversee the daily operations of a retail store and ensure the efficient and effective functioning of the entire store. You will be responsible for managing a team of employees and providing excellent customer service.

1. Team Management:

• Supervise and lead a team of sales assistants and cashiers, including training, and scheduling.
• Assign tasks and responsibilities to sales assistants and cashiers, and ensure they are carried out efficiently.
• Motivate and inspire the team to achieve sales targets and deliver exceptional customer service.
• Provide coaching, guidance, and feedback to staff to enhance their performance and professional development.

2. Customer Service:

• Maintain a high standard of customer service by ensuring that all customers receive prompt and friendly assistance.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Train sales assistants and cashiers on effective customer service techniques and monitor their interactions with customers.
• Foster a customer-centric environment where customer satisfaction is a top priority.

3. Store Operations:

• Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
• Ensure that the store is clean, well-maintained, and visually appealing to customers.
• Monitor and manage inventory levels, conduct regular stock checks, and place orders to replenish merchandise as needed.
• Implement loss prevention measures and ensure adherence to company policies and procedures.

4. Sales and Performance:

• Set sales goals and targets for the store and work with the team to achieve them.
• Monitor sales performance, analyze trends, and implement strategies to drive sales growth.
• Utilize sales data to make informed decisions regarding product assortment, pricing, and promotions.
• Conduct regular performance evaluations for staff members and provide feedback on areas of improvement.

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person

Please refer to job description.