Job title: End User Compute Support and Application Packager

Work set up: Onsite in BGC Taguig

Work shift: Night shift

Budget: 130K to 140K

Relevant Experience (in Yrs): 2 years

Start date: Immediately or 15 days

Headcount: 1

Technical Skills:

• Operating systems (strong understanding of Windows), Mobile Devices, Networking, VLAN, Wireless, Firewalls, Scripting Proficiency like PowerShell and BAT
• Familiarity with MSI installers, SCCM (System Center Configuration Manager) and other proprietary tools like Flexera
• Active Directory, Networking Diagnostic Commands, Incident Management Tools, ITSM processes and tools, Analytical Abilities
• Create and deploy software packages, such as knowledge of MSI installers, SCCM, and PowerShell scripting

Roles and Responsibilities:

• Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
• Assists client day-to-day functionality and efficiency
• Coordinate desktop security updates to ensure compliance while minimizing operational risk and impact
• Provide forecast of onsite infrastructure (HW and SW) and service requirements.  
• Maintain windows updates using SCCM
• Manage and coordinate overall EUC device refresh. 
• Administer software distribution tools.
• Conduct system-level testing of Core Software image(s) to validate that they perform in accordance with the approved specifications and can be deployed successfully and operate with all supported applications, equipment and software. 
• Remediate issues discovered during testing or deployment
• Evaluate, document and maintain alternative scheduling for software packages and implement recommendations which will improve service delivery efficiency and quality. 
• Document and support the Virtual PC images (e.g., Citrix, VDI, etc.) 
• Create and/or modify scripts & script wrappers, for application installs
• Configures, installs and maintains complex software systems
• Create application packages in MSI and/or Virtual format
• Troubleshoot and resolve application and package issues

• 2+ years of experience in IT support and ITIL process management
• Application packaging experience range of 7 to 10 years.
• Troubleshooting the packages in case of failure
• Maintaining high quality deliverables
• Scripting experience VBScript and PowerShell
• Provide second level support on packages, deployment, and windows update issues
• Engage with project teams as needed to provide packaging and deployment support
• Must not be a former or current employee of the client
• Can work onsite in BGC Taguig