IT Service Desk Shift Lead

H2 Software

NT$10.3-15.4K[Bulanan]
Di tempat - Pasig1-3 Tahun KedaluwarsaS1Penuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Organisasi perawatan kesehatan

  • Pengembangan profesional

    Pelatihan Kerja

  • Waktu Istirahat & Cuti

    Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
  • Keeping Manager and client of status/progress by preparing needed reports.
  • Train new hires and ensure onboarding procedures are regularly updated.
  • Ensure that there are sufficient resources to provide service within the agreed SLA.
  • Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
  • Provide guidance to service desk analyst on handling and resolving tickets.
  • Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
  • Daily review of pending tickets with the service providers.
  • Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
  • Receive announcement/advisory requests and prepare and send email advisories.
  • Support client-initiated projects by providing a resource plan.
  • Perform review of Service Desk Analyst performance quality.

Persyaratan

  • Graduate of any IT or computer related courses.
  • Atleast 1 year experience as Service Desk.
  • Preferably with qualities of being a team leader.


Kemampuan berkomunikasiSkill kepemimpinanTicketing SystemReporting Skills
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Chris Barroso

HR SupervisorH2 Software

Aktif dalam tiga hari

Lokasi Kerja

Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

Diposting di 11 July 2025

Pekerjaan Serupa

Lihat lainnya

H2 Software

Pembiayaan tidak diperlukan

101-500 Karyawan

Teknologi Informasi

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