Job Title: Customer Service Executive (Mandarin + Cantonese + English)

Work shift: 24 24-hour rotational

Working days: 6

Location: Johor Bahru (Onsite)

Shuttle service provided: Yes

Salary: 3,200 MYR Basic + 1,000 MYR Allowance

Qualifications: 18 years old, completed with SPM, UEC, and IGCSE certificates.

Language Proficiency: Traditional Mandarin, Cantonese & English

Job Description:

-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedback and other issue related to the company's products

-Exceeding customer expectations in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficient in computer typing skills

-Ability to handle multiple tasks in a fast-paced environment.

-Good computer literacy

• Educational Qualifications: A Diploma in any field is required.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Proficiency in Mandarin and Cantonese is essential, along with excellent communication and problem-solving skills.
• Responsibilities and Duties: Address customer inquiries, resolve issues, and maintain high service standards.
• Working Conditions: Regular office hours, with potential for occasional overtime.
• Qualities and Traits: Must be patient, empathetic, and able to work well under pressure.