Millennial Zeal Technology Corporation Online Customer Service Representative

Millennial Zeal Technology Corporation

NT$10.3-12.9K[Monthly]

On-site - Pasig<1 Yr ExpBachelorFull-time

Professionally handle and assist customer inquiries received via chat/email and inbound channels.
Handle and assist customer inquiries following the company’s standard protocol and process flow and satisfactory answer queries.
Take part on trainings provided by the company that is essential in handling online customer queries.
Guide users through company-provided technical troubleshooting SOP’s, and effectively navigate the product via email and IB channel.
Must be able to handle customer with great communication skills and engages with customer pro- actively with positive and professional approach.
Record and monitor customer’s inquiries/complaints in company’s official database.
Return visit or call with customer if necessary. Make follow up email or call to determine whether the raised concern is resolved or not.
Report to immediate superior any critical problems received such as but not limited to: burnt cases or quality feedback cases, social media related complaints, DTI filed complaints.
Maintain information security of the company and that of the users. Prohibited in disclosing any personal information of the user from any third-party business or persons.
Perform other ad hoc duties as required.

Must be a College Graduate.
Strong communication and interpersonal skills.
Able to speak in English and Tagalog with great active listening skills.
Can effectively communicate clearly with customers and ability to use positive language.
Customer service experience is a plus point.
Can handle different kinds of customers: Irate, elderly, VIP, and average customers.
A technical background is a plus point and comfortable working in fast-paced environment.
With willingness to undergo online or actual training and able to pass the series of training delivered by the company.

Customer ServiceProblem SolvingTeam PlayerStrong Work EthicAccount ManagementEnglish LanguageBack Office SupportCall Centre